Terms of Sales

This document (General Conditions of Sale) defines the conditions applicable to sales concluded between on the one hand people of the “Individual” and “Professional” type making a purchase via the Stelfia.com Website, hereinafter referred to as “the Client” and on the other hand the company Stelfia Sàrl, hereinafter referred to as “Stelfia”, Professionals are required to contact customer service and do not benefit from all the conditions applicable to individuals and in particular Article 6.

 

Art. 1 – SCOPE OF APPLICATION

The general conditions of sale (hereinafter referred to as General Conditions of Sale) apply to all purchase transactions concluded with Stelfia, as well as in the online store by customers domiciled or established in Switzerland. These General Terms and Conditions are not applicable to contracts between Stelfia and its commercial partners (such as suppliers). We will only take possible discrepancies into consideration if they are addressed to us in writing.

1.2 Any order placed on the site www.stelfia.com or in store requires knowledge of these General Conditions of Sale as well as the customer's agreement to their entire content.

1.3 Stelfia reserves the right to adapt or modify these general conditions of sale at any time.

 

Art. 2 – CONTRACTING PARTY

This website for the sale of goods via the Internet and the points of sale are operated by the company Stelfia Sàrl, located at Mèbre 3, 1020 Renens, Switzerland. IDE: CHE-199.725.880. You can also submit complaints and assert warranty rights to this address.
Email: info@stelfia.com

 

Art. 3 – REGISTRATION

When entering your personal information required for registration, you are obliged and responsible to provide true and complete information. You are obliged to treat your personal access data confidentially, if necessary to store them securely and not to make them accessible to unauthorized third parties. You are solely responsible for the content you post in these accessible areas. These must not infringe the rights of third parties. A claim on the storage or publication of your content, such as for example product reviews, does not exist. Each customer is allowed to manage a single customer account at the same time. We reserve the right to delete multiple records and to warn or terminate the accounts of customers who violate these provisions or to remove/edit content (Right to virtual home).

 

Art. 4 – ORDERS

4.1 Orders can be placed on the website www.stelfia.com or in store.

4.2 French is the one and only language offered for the conclusion of the sales contract.

4.3 Product characteristics are indicated on each product page. The photographs as well as the descriptive elements of the products do not enter into the contractual field, if these elements contain errors, in no case can Stelfia be held liable. Manufacturers may change the technical characteristics of the referenced products without notice. Stelfia may at any time update and modify the characteristics of the products as well as withdraw them from sale.

4.4 If a product is unavailable, Stelfia will contact the customer as soon as possible. The latter will then be informed of the deadlines for making the product available. If the customer does not wish to wait for this availability or if the product is definitively unavailable and in the event that the order has been paid, Stelfia undertakes to reimburse the customer within 30 days following the date of payment by the customer.

4.5 Any order placed on www.stelfia.com does not necessarily require the creation of a customer account. Access to the customer account is via the username and password indicated when creating the customer account. Stelfia cannot be held responsible for any action carried out via or on your customer account by a third party to whom you have communicated your identifiers or who has had access to your identifiers or to your customer account following a fault or negligence being attributable to you.

4.6 The checkbox on the acknowledgment and acceptance of the T&Cs as well as the click on the “ORDER” button validates the order. These actions are equivalent to an “electronic signature” and a handwritten signature. They constitute an irrevocable and unreserved acceptance of the order as well as the General Terms and Conditions by the customer. The data recorded by the site www.stelfia.com on the internet constitutes proof of all transactions between Stelfia and its customers.

4.7 The customer order number is given for information purposes only and does not in any way correspond to the invoice number. The invoice is communicated to the customer by email. The customer is strongly advised to keep this invoice.

4.8 Orders placed on www.stelfia.com may be automatically canceled if payment is not received. This cancellation period is extended to 5 days in the event of payment by bank transfer. Stelfia reserves the right not to validate your order for any legitimate reason, in particular in the event that it does not comply with these General Terms and Conditions or in the event that several serious and consistent elements would give rise to a suspicion of fraud on your order.

4.9 The customer can cancel his order as long as it is not transmitted to the logistics services, the transmission to the logistics services corresponds to the sending of the email specifying that the order has been shipped. When the order is prepared, cancellation can only be done by refusal by the customer when presenting the package. Concerning professionals, no unilateral cancellation of their order will be accepted without the prior agreement of Stelfia.

4.10 The information communicated by the customer when placing the order (in particular name and delivery address) binds the latter, therefore, Stelfia cannot be held responsible in any way in the event of an error during the placement of the order would cause a delay or prevention of delivery.

4.11 The customer has the possibility of placing an order for a product not yet available for delivery, this is indicated on the product sheet as a “pre-order” product. The customer then pays the sale price and will be delivered from the date indicated on the product sheet. The product is reserved in the customer's name during the waiting time for delivery.

4.12 The rental contract is subject to acceptance by our financial partner. Any refusal results in its cancellation and cannot engage the liability of Stelfia.

4.13 For any order subject to financing, it is imperative that the customer follows the guidelines issued by Swissbilling.

4.14 The Stelfia company undertakes not to store bank card data on the website.

 

Art. 5 – PRICE

5.1 All prices of products and services offered for sale on the site www.stelfia.com are expressed in CHF, all taxes included and excluding shipping costs. They are likely to vary in the event of a change in the VAT rate.

5.2 Stelfia reserves the right to modify its prices at any time but undertakes to apply the prices in force when the order is registered subject to the availability of the products on that date.

5.3 The products ordered remain the property of Stelfia until full payment of the price. However, from receipt of the order by the customer or his representative, the risks of the goods delivered are transferred to the customer.

5.4 The amount of delivery costs is calculated automatically according to each order, it appears on the summary of your order, before its final recording.

5.5 For any sale made outside Switzerland, the Customer assumes sole responsibility and liability for payment of all import duties and taxes that may be applicable.

 

Art. 6 – COMPLIANCE

6.1 The customer is required to check the conformity of the delivered goods before signing any delivery document. If an anomaly is noted, the customer must indicate his reservations, followed by his signature, directly on the delivery document. If a serious anomaly is noted (damaged or opened packaging, missing or damaged products), the customer must refuse the package and specify on the delivery document the reasons for refusing to accept the package. This verification is considered to have been carried out from the moment the customer, or any person authorized to receive the package on his behalf, has signed the delivery document. The customer must also confirm reservations to Stelfia via registered mail with acknowledgment of receipt within 3 working days following receipt of their order. Any complaints made outside this deadline cannot be accepted.

6.2 Stelfia undertakes to reimburse or exchange products which do not conform to the customer's order. The customer must then send his request in writing via the contact form on the website www.stelfia.com or by registered mail with acknowledgment of receipt to Stelfia within 15 days following the delivery date. This complaint relating to the non-conformity of a product in relation to its order must be accompanied by the customer's choice between reimbursement or exchange. Any complaint made outside this deadline cannot be accepted. Any exchange request by the customer must comply with the procedure defined in article 8.

6.3 In the cases referred to in this article 6.2, the return of products will only be accepted for products returned complete, in their original condition (original packaging, instructions, accessories) and unused. In these same cases, the return costs will be reimbursed by Stelfia.

6.4 In accordance with the provisions in force, Stelfia will not accept the return of consumables when they have been unsealed by the customer. Consumables correspond to: oils, cleaning products, anti-theft devices, spare parts, wearing parts* sold by Stelfia. The user is solely responsible for the installation and use of spare and worn parts*, once unpacked the part will not be returned or exchanged, regardless of its useful life. use or life. Wear and tear spare parts*: tires, brake pads and discs, various accessories, anti-theft devices, alarms, various cables, electronic components, lights, bearings, clothing, etc.

The customer is responsible for the installation and use of spare parts, under these conditions no warranty will be applicable.

 

Art. 7 – RESERVATION OF OWNERSHIP

The items remain the property of Stelfia until full payment of all claims arising from or in connection with the purchase made. The customer authorizes Stelfia to make, at the customer's expense, the corresponding entry in the register of reservations of title.

 

Art. 8 – CONDITIONS AND DEADLINES FOR EXERCISING THE RIGHT OF WITHDRAWAL

8.1In accordance with Swiss law, any person who has placed an order on the Site has a period of 7 [calendar] days to exercise their right of withdrawal, from the date of acceptance of the sales contract, in this case the date of validation of Your basket and the confirmation by email of the fact that we have received your order and that we will proceed to process it.

8.2 In the event that your withdrawal request does not correspond to the conditions defined by the General Terms and Conditions, we would be entitled to require from you full payment of the item(s) which were the subject of of your order. The product must be returned in perfect condition, in its original, undamaged packaging. It must be accompanied by all its accessories (instructions, cords, remote controls, guarantees, etc.). Otherwise, you will lose your right of withdrawal and the product will be returned to you at your expense.

8.3 In order to optimize the conditions for returning the product(s), it is imperative that the return is approved in advance by our customer service who will send a return agreement to the customer. Approval may be refused in the event of non-compliance with the terms of the service. The return can only be accepted if the product is in perfect condition, that is to say in its original packaging, undamaged, without traces of wear and accompanied by all its accessories. Items returned by the customer and being incomplete, damaged and/or containing traces of wear and/or poor condition will be refused. If the product meets the conditions above, Stelfia may apply an unlimited discount depending on the condition of the product, the components and accessories sold with it and the packaging following the customer's use. The customer is responsible for the return costs. Shipping costs (actual cost) are not eligible for reimbursement. Under common law, goods travel at the customer's risk. Stelfia recommends that the customer take all necessary insurance to cover these risks as well as all precautions to protect the product. The customer's reimbursement will be made by crediting the bank account within a maximum period of 30 days following the date on which the right of withdrawal was exercised. The customer has 14 days from delivery of their order to return any item that does not suit them. In order to set up this return, the customer must contact Stelfia customer service directly by email at the address info@stelfia.com

 

Art. 9 – PAYMENT

9.1 Payment by invoice / Payment in several installments.
In partnership with the Swiss invoice payment specialist Swissbilling, you have the possibility, after an online credit check, to pay for your purchase by invoice with Swissbilling. As a customer you have the possibility to make your purchases online without risk, simply and without registration. We offer you the option of paying your bill all at once or in flexible monthly installments. Once the order has been validated by Swissbilling, we will contact you by telephone to confirm your order and the delivery time. You will find the general conditions of Swissbilling by clicking on the following link. https://www.swissbilling.ch/fr/cg/

9.2 Payment by bank transfer.
After finalizing your order, you will receive our bank details by email. You can make the payment by going to your bank or by connecting to your bank's e-Banking or by PostFinance. As soon as we receive your Payment, we will send your order.

9.3 Payment with credit card (Visa, Mastercard).
In partnership with Worldline Service, you can pay on our site in a few minutes and securely using your Visa or Mastercard credit card.

9.4 Payment by Twint

The TWINT payment function offers the possibility of paying by smartphone with an app. There are no additional costs payable by the customer.

 

 

Art. 10 – DELIVERY AND TRANSPORT

10.1 Delivery is made either by direct delivery to the customer in store or by delivery to the address indicated on the order. Stelfia reserves the right to choose the carrier.

10.2 In the case of provision of the order to the customer by our carriers, if the order is not claimed by the customer, it will be returned to Stelfia, the return costs being the responsibility of the customer. This return causes the cancellation of the contract and the reimbursement of the sums paid by the customer, less return costs and possible damages.

10.3 Stelfia is entitled to make partial deliveries. Additional deliveries are made upon receipt of the goods. If Stelfia mentions delivery or availability times, these are indicative times without commitment. If a delivery or availability deadline indicated by Stelfia is not respected, the customer is entitled, at the expiration of an additional period of 10 days that he sets in writing, to withdraw from the contract for regarding items that have not been delivered or made available. Any amounts already paid are in this case refunded to the customer. The customer cannot assert any other claim. If the customer decides to have the items delivered, he or she will be informed by email at the time the items are entrusted to the carrier for delivery. Stelfia reserves the right to choose the carrier.

10.4 The risks of the item pass to the customer upon delivery of the items to the carrier. The items are insured against damage occurring during transport, to the extent that the value of the items exceeds the maximum limit of the carrier's liability. In order to preserve his rights against the carrier and/or the insurance company, the customer must, upon receipt of the shipment, ensure that the items are in good condition and delivered in their entirety. In the event of damage occurring during transport or apparent differences in quantity, the customer must submit a detailed and written reservation to the carrier. Damages occurring during transport or differences in quantity which are not apparent must be reported immediately, however within five days at most, to Stelfia customer service, Mail: (info@Stelfia.com). Acceptance without reservation (in the event of damage occurring during transport or apparent differences in quantity) or expiry of the five-day period (in the event of damage occurring during transport or differences in quantity not apparent) results in expiration of rights against the carrier and/or the insurance company.

10.5 If the customer decides to collect the items from the store, he or she will be notified by email when the order is available. The risks of the thing pass to the customer with the notice of availability. To collect the items, the customer must present the notice of availability and an identity document issued by an administrative authority with photo (identity card, driving license, passport, etc.). The customer is required to collect the order within 10 days of receipt of the notice of availability. If the customer does not collect the order within ten days, Stelfia reserves the right to waive the late execution of the customer's obligations relating to the items not collected, without setting an additional deadline. Stelfia is also entitled to claim damages based on breach of contract. The customer cannot exercise the right of voluntary return on items not collected.

 

Art. 11 – CONDITIONS OF STORAGE, USE AND MAINTENANCE OF PRODUCTS

11.1 Special conditions before using the Products. Systematically and before each use of the Products, the customer is required to follow the conditions, terms and instructions for control and safety on the Products, as indicated in the user manual. The customer is prohibited from using the Products and undertakes to contact Stelfia after-sales service in the event of detection of any defect and/or anomaly during control and safety operations on the Products, following in particular the indications provided in the User Manual.

 

11.2 Special conditions during the use of the Products. The customer undertakes, in all circumstances and during each use of the Products, to scrupulously respect all of the conditions, terms, limits and instructions for use and safety related to the Products, as indicated in the user manual. use.

Without limiting the generality of the foregoing, the customer undertakes in particular to:

– use the Products after having fully understood, learned and mastered the conditions and methods of circulation in complete safety.

– do not use or allow the Products to be used by any person who is not of the minimum age required depending on the type and nature of the Product.

– do not use or allow the Products to be used in rain, snow, hailstones and/or high humidity, and more generally not allow water to penetrate the Products and their components (in particular when cleaning the products).

– wear and have worn all safety and protective equipment when using the Products (full-face helmet, protection of knees, elbows, hands, upper body, unopened and suitable shoes, etc.).

– be vigilant during rotation, folding and unfolding operations of the Products, any negligence during these operations could cause bodily injury.

– do not use or allow the products to be used while performing stunts, jumps and/or falls of any kind, which may cause significant malfunctions in the products and/or cause accidents.

– do not use or allow the products to be used by two or more people riding on them (including minors).

– do not disassemble, disassemble, reassemble, adjust or disrupt all or part of the products and/or their components, all of these operations being reserved for Stelfia and/or any specialist reseller or repairer.

– scrupulously respect and ensure compliance in all circumstances with all legislation, regulations and standards applicable to the use of the products, including in particular the regulations relating to insurance and road traffic, it being specified that in all hypotheses and circumstances, the products cannot be used while circulating on roads open to the public.

11.3 Special conditions for product maintenance

The customer is required to follow the conditions, terms and instructions for storage and maintenance of the products, their components and spare parts, as indicated in the user manual.

The customer is prohibited from using the products and undertakes to contact Stelfia after-sales service in the event of detection of any defect and/or anomaly during control and maintenance operations on the Products, following in particular the indications provided in the User Manual.

 

Art. 12 – LIMITATION OF LIABILITY

Stelfia cannot be held responsible, in any capacity and on any legal basis whatsoever, for any harm, damage, material and/or bodily, direct or indirect, occurring following storage, use and/or maintenance of products in conditions contrary to and/or insufficient in relation to the terms of this article 11 and more generally to the conditions, terms, limits and instructions for use and safety indicated in the user manual.

 

 

Art. 13 – GUARANTEE AND LIABILITY

13.1 Stelfia grants customers a 2 year warranty (and one year on the battery) for new models, from the first delivery or collection of the item for defects that result from faulty material or workmanship . All information appearing on the Stelfia Online-Boutique (product description, images, measurements, weight, technical specifications, accessories and other information) is subject to error and does not constitute a guarantee of the qualities of the product. article. The customer's responsibilities relating to inspection of the item and notification of defects are governed by legal provisions. The assignment of warranty rights is excluded.

13.2 The customer's warranty right is satisfied at Stelfia's option by repairing the item, delivering an equivalent, defect-free replacement item, reducing the price or canceling the contract (rescission). Repairs are carried out by Stelfia or by repair workshops mandated by it. The customer is not entitled to entrust the repair to third parties. In such a case, the customer is not entitled to reimbursement of repair costs. The customer's warranty right expires in the event of technical intervention and defects resulting from improper handling, excessive stress, inappropriate use, external intervention (damage due to humidity, contact with liquid, blows, etc.) or failure to follow the manufacturer's operating and maintenance instructions.

13.3 In the event of delivery of an equivalent, defect-free replacement item, the warranty period is again 2 years (and one year on the battery) from the moment the customer is notified of the availability of the item. replacement item. In the event of repair, no warranty will be renewed, Stelfia only guarantees the spare parts used in this case. The customer's warranty rights relating to the entire item remain intact during the warranty period of 2 years from the first delivery or first collection of the item (see section 13.1).

13.4 To assert warranty rights and begin the related process, the customer must contact after-sales service and present the original invoice. The risks and costs of all transport, for example transport to the chosen Stelfia premises or transport back to the customer are the responsibility of the customer. If a defect to be eliminated is not subject to warranty and the customer could have noticed it, he is responsible for all costs resulting from the inspection of the item.

 

Art. 14 – INTELLECTUAL PROPERTY

All texts, images, photographs, logos and textual or graphic creations reproduced and integrated on the Site www.stelfia.com are protected in particular by intellectual property and copyright. In accordance with the provisions of the intellectual property code, only use for private use is authorized. Any total or partial reproduction of the Site www.stelfia.com is strictly prohibited.

 

Art. 15 – CUSTOMER SERVICE

For any questions, complaints, need for information, customer service is at your disposal through:

– Email to the address: info@stelfia.com

– Telephone: +41 79 659 33 77

Art. 16 – TECHNICAL SERVICE

Stelfia provides a technical service (repair, replacement of parts). A quote will then be provided to the customer upon request. The quote will include the following elements:
– Shipping and reshipping costs for the material
– Cost of parts to change
- Workforce

 

 

Art. 17 – PERSONAL AND COMPUTER DATA

The information collected when ordering on the site www.stelfia.com is recorded in a computerized file for the purposes of tracking product orders, their processing, their delivery and the application of legal and commercial guarantees.